Problem For Swinton Hotel Management

Problem For Swinton Hotel steeringThe take in of this project is to cook a comprehensive tool E- booking governing body for Swinton Hotel Management. Swinton Hotel stick outs alto line upher facilities like, progression booking live facilities, Better Food timbre and overly centering believes to indue good client services. Management does not puddle proper reservation re master(prenominal)s and lack of data anxiety remains. In addition, they dont have some(prenominal) advance E- reservation establishment for tourer. The judicature makes to take further step to implement its vexation by disclose a wind vanesite. The take transcription impart be much flexible to engagement for touring car and Faster for provide to make do all(a) discipline. authoritatively, the existing placement is found on paper meet, manual of arms checking and mathematical function of Microsoft go by Data sheet. Apart from this, advance reservation does by shout. overdue to which the mental faculty faces lots of occupations and also genuinely conviction consuming for tourist to bear dwell in advance.A vernal web shankd application is wined to provide reservation solution to the concern. The application comes come in in form of an Information Management Tools, like, ASP.NET. And database allow handle with Microsoft Access. So, with build up a youthful system go out laborsaving for tourist to admit inhabit and itll beneficial for staff to manage data. subsequently all, spick-and-span web based system will be benefited to way. evade OF CONTENTSExecutive Summary 021. Introduction 042. Problem naming 052.1 authoritative System precondition 052.2 Consequence for Issues 073. Proposed System 083.1 System Architecture judicial admission 103.2 Technology apply 113.3 System Requirement spec 123.4 approach of System 133.5 Impact of the Proposed sorts 144. Change Management 155. windup and Future enhancements 156. References 167.0 plot 171. IntroductionNow in present measure, web-chopine becomes unavoidable for all sector of business to get more success. Especially, in Banking, Hotel, and some(prenominal) otherwise educational and training organization it becomes basic necessitate for business to have web- weapons platform. In hotel Industry through website tourist roll in the hay reserve room in advance. And also adequate to get other instruction of the hotel which will be effectual for them. Static or dynamic website is useful for the organizations growth. The projected Hotel military reserve System add ups the main requirements of the Swinton Hotel Management. In addition, reservation system somaifies a way to manage the database of the tourist ( customers). And crop paper and manual work system. Moreover, business point of visualize, it is date and cost effectiveness which is vital assets for the organization.In addition, Swinton Hotel Management has very artless and complicate reservati on system. The organization has face m all issues with received System. Firstly, the current system is running on Microsoft Excel datasheet. Secondly, tapering requires allot nonpareil staff for manual room check. net solely not least, it is very effortful to manage vacation season for staff schedule. And lastly, its very complicate parade for tourist to reserve room in advance. So, management has been facing these major(ip) issues with reservation system.Furthermore, the purpose of develop website for Swinton hotel to improve in customer service. Customer can easily communicate with Hotel Staff and can browse all latest training near Hotel for advance room reservation. Apart from this, it will be extremely useful for staff to manage customer database. For instance, no time consuming process for room checking availability. , lite to overture customer expound. And also itll very portional to handle invoice of customer. eyeshade handling is more important for managem ent to know somewhat real profit of business. In addition, account section also able to get profit and loss account.2.0 Problem IdentificationIn Hotel Industry a reservation system must be very accurate and very drug user favorable. So, customer or tourist can access all information which they want to browse. In this ar of business, website should be in proper way which can jockstrapful for customers and also for Hotel department. However, Swinton Hotel Management has very simple stage of reservation system for advance room booking or get whatever information slightly hotel. Inaddtion, A management is facing m either issues with this present system. Here, we are exit to present what are the major issues in present system?2.1 Current System SpecificationFirst of all, we collect all information or so Current system through inter stead with manager and staff members. manual(a) Data SheetScreenshot of Excel DatabaseA management of Swinton Hotel is using simple this format datab ase for customer. First of all, its very herculean to unique identification of customer. substance that, not divvy up whatever facility which can identify user unique information. For instance, if same name customers come wherefore its very difficult to identify. Secondly, Staff does manual entry for tourist which is very difficult to manage during the peak time or vacation time periods. Last but not least, its very complicate for other staff members to understand this system. scarcely one staff member is able to handle this complicated system .So, for future point of bet itll be difficult for management.Telephone mental reservationChange TelephoneReservation system in this Hotel make by Telephone which is one of the major issues with management. Customer can get room information through telephonic it is time consuming. First of all, a manual room checker will check room whether room accessible or not? And passed information to the call receiver. Furthermore, other dis goo d of telephonic reservation thats, cost of call. Because, sometime its very pricy to make call. So, in this situation its very expensive to reserve a room via telephone through current reservation system.Manual Room CheckingIn present system, to access room information need to allocate one staff for checking all information virtually lax room in hotel for traveller. This is very cost and time consuming process for staff and customer. Especially, during the peak time its very difficult to access all information about available room for customer. In addition, for management point of view its very expensive to allocate special one person for check. They can not allocate for other work. So, this is one of the issues in this current system.Lack Of Customer conversationCurrent System of Swinton hotel, Staff not able to communicate with customer. Customer needfully to introduce self every time for access any information about hotel. The Current system is done by manual entry. So, st affs needs to follow that process and they are not able to respond in proper and redress way. And altogether one staff allocate for excel data sheet, for telephonic reservation and also for receiving call. So, its really difficult to handle all tasks at a same time. And which can compel negative impact on customer mind for Hotel.No readjustment system for CustomerIn this Current System, traveller needs to show own identification every time. Its complicated and time consuming. Apart from this, customer has to pass reservation process. And every time need to feel a form and give it back to staff. So, during the vacation time period its difficult. And it influences on customer service.No Customer DatabaseIn this present System, a management has go about problem with customer database. Because, currently all customer data saved in Excel data entry sheet. Its very time difficult to handle all data. So, management keep only one week datasheet. So, no any security for hotel point of view.2.2 Consequences for IssuesManagement of Swinton Hotel has faced all these major issue with current system. there are many consequences for raising these problems for management. Firstly, lack of management. as we seen that management has faced many issues with current system. But, management doesnt think about to build up a new system for Hotel. Secondly, untrained staff. This is one of the big consequences for all. Only one staff handles too many tasks which is very difficult. And not allocate other staff for this role. This shows untrained staff. Finally, structure of management is not in proper and right ways is also one the main cause for failure in business.3.0 Proposed SystemNowadays, tourist business has gained extremely top level. In addition, in this area of business, in this present time web-platform modifies a structure of business for ever. For instance, Travelodge. Even more, with help of IT tools really change the way of the business of hotel. Hotel reservation has started through web-platform. In this present time, most hotels worldwide use online Hotel Reservation .its very convenient for traveller to book hotel room. Here, we are going to develop a new web system for Swinton Hotel Management.3.1 System Architecture SpecificationThe projected system is basically based on web-platform. And the main architecture of the web-platform three tiers.ClientApplication ServerDatabase ServerThe main aim of using three tier architecture for the system to improve penalise faster and also can easily fetched data from database which is one of major advantage for use of three tier architecture. In addition, new system can manage large database as well. This will solve a Customer Database problem for current system. Faster responses make the user more user- friendly and comfortable to work with the systemIn addition, vital advantage for use of 3 tier architecture is more secure for personal data.CLIENTAPPLICATION SERVERDATABASE SERVERRequestReply hold ResultFig 1. Three Tier Architecture3.2 Technology UsedOperating System Windows XPFront End ASP.NET(c)Data Base Microsoft AccessDesign computer program HTML, PhotoShopFront-End Platform ASP.NETASP.NET is the next version of ASP framework to build up a web-application.The .net framework consists of many class libraries, functions, and common execution platform. We can establish ASP.NET applications using any of the built-in any languages. Web-application is easier and faster compared to other technologies. With use of ASP.NET clients gets the faster response which is one of the major advantages to use this platform for build an application. In addition, ASP.NET is totally server side technology.ASP.NET advantagesAsp.net reduce the amount of enroll for build an application.It is very docile to have got with server side course model.This platform pages are very simple to write and maintain.Very easy to design any page for application.ASP.NET makes for easy deployment. There is n o need to register components.ASP.NET applications run faster in large volumes of data without any problem.ASP.NET validation controls entered by user without any coding. .So, for security point of view its more secure compare to other technology.(Source http//www.startvbdotnet.com/aspsite/asp/)Data base ConnectivityASP.NET can configured with any Database. In the projected system, Microsoft Access database has been used. There are many benefits for using this platform as a back- end. ASP.NET platform has wide range of data access options. These include support for the generic wine class library data access classes. ODBC, OleDb, dbExpress driver. ADO.NET is the portion of the ASP.NET foundation class library that applies to data access, storage and manipulation.(Source http//www.devx.com/dbzone/Article/42281)3.3 System Requirement SpecificationsR1 Login unionize stimulus travellers Username and passwordOutput Travellers Details explanation Once Traveller registered in website. Th en they are able to access all information about SWINTON Hotel. And they can reserve room, Extra facilities, details information about rent etc through access reservation form.R2 Registration Form input signal Travellers DetailsOutput Allocate Username and rallying cryDescription Traveller needs to fill out the form for access any information and reserve any room. through this form unique username and password will allocate to tourist. So, next time traveller need to enter username and password in login form. And they can access any information. In addition, through this form a management can manage their customers records.R3 Staff LoginInput Staff Username and PasswordOutput Administrators HomepageDescription The main purpose of this form to develop an embrasure for any staff to look at the Travellers Details. With Staff username and Password can access their respective homepage where they can browse the travellers details.R4 Reservation FormInput Select Room number and TypeOutp ut Current Status, Rent, FacilitiesDescription when traveller enters successfully through login form then they can reserve any room, can access rate information, facilities details etc.R5 bank note Form (only for Staff access)Input Room No.Output InvoiceDescription This form presents all information about user. Which facilities they have used, time periods, Room Type etc. and shows total invoice amount for user.3.4 Cost of SystemHow much does a website cost? Basically, there are main two separate cost elements. First is cost that covered the registration of domain name and Internet space for hosting the site. In addition, second element is creation of website. There may also be some on going maintenance costs depending on how often you require changes to be made to the site when it is complete.First of all, management of the SWINTON hotel will not represent any amount for system up to three year. Because, the organization has done big deal with some outsourcing small IT company. S o, for domain name, space and any other specification IT company will responsible. However, if the management of SWINTON HOTEL needs to make some amount after three year. This will cost only 30 every year. In addition, management of hotel is not giving any cost for developing a new system to solve problem of the old system.Furthermore, management has benefits at initial stage in this web platform. If in future any problem will create regarding system then IT company will responsible up to three year. So, for management point of view it is major advantage.https//auctions.godaddy.com/?ci=13335http//www.toucher.co.uk/website_cost.htm3.5 Impact of the Proposed ChangesThe purpose of the new system is to provide better services to traveller, so they can able to access important details and also reserve Hotel room through website. In addition, developers of this system try to build a user friendly web platform. And the new system will be easier for staff to maintain traveller data. Furthe rmore, a tourist can browse information from any where and any time. The major advantage of this system is the able to keeps all information about traveller, staff information, and maintenance of database periodically.Client FunctionalitiesTraveller can get all information about SWINTON Hotel.Once traveller is registered in website then to have own username and password.Traveller able to access important details any time. And also check its status.Traveller also able to access other facilities which provided by hotel.Admin FunctionalitiesThe main aim for develop this system is to provide better service to travelers of the hotel. In addition, for management point of view, to provide easy system to maintain tourist database. As the main goal of this system is to reduce manual, paper work and time of the administrative department. So, it will bring more efficiency in work and customer service.Furthermore, through help of this system staff can able to access all information about travel ers.4.0 Change ManagementAccording to press release Dec. 03 2009, A hotel website will help to management boost in worldwide. A hotel website will only give lots of advantages towards promoting hotel more in this competition era.The management of SWINTON hotel will need to invest on web based platform for success in Hotel industry. In addition, management of the hotel also needs to focus on database maintenance for tourist. The database of the system will increase more. Because as the new travelers come for reservation room and other facilities. So, for management point of view it is very vital part in system.Furthermore, if new system will success in future then a management needs to think about further implementation of the system.Finally, the proposed system Hotel Reservation system is developed on proper way. Especially for user it is very easy to access this website. However, I can recommend that for future point of view need to require some more implementation of the system.5 Conclusion and future enhancementsIn this present era web platform is necessary for success in business. Especially, for hotel industry. So, new system will helpful for SWINTON HOTEL management. Through proposed system time can be saved, more accuracy, security and reduce manual work which is one of the major advantages of this system. Last but not least, the management is not paying any amount for develop a new system.For clients point of view, it is more flexible to access information about hotel. And for staffs point of view, it is very easy to maintain database for travellers.Future EnhancementsInvoice reputationAuto e-malling systemTrack Travellers data